“Service With A Smile” Is Racism and Misogyny

A few weeks ago, I went grocery shopping with my daughter and as our cashier, a young black woman, scanned and bagged our groceries, I was struck by the fact that she seemed absolutely miserable. It reminded me of my days working as a retail cashier and server and how demeaning and demoralizing most ofContinue reading ““Service With A Smile” Is Racism and Misogyny”